This is a dedicated link for customers who need replacement/missing parts and is only applicable for orders not placed at JoyToy Figure Store.
– When placing an order, please specify the issue in detail (broken or missing part, for which product) in the “Note” section. Then, please provide additional pictures/videos to the email address: contact@joytoyfigure.com, with the subject as follows: Order [Order number]_Replacement part.
– For orders placed at JoyToy Figure Store, the warranty is completely free, so customers only need to contact us directly via email: contact@joytoyfigure.com for assistance.
An example by our beloved customer: Zoe ^^
