This is a dedicated link for customers who need replacement/missing parts and is only applicable for orders not placed at JoyToy Figure Store.
– When placing an order, please specify the issue in detail (broken or missing part, for which product) in the “Note” section. Then, please provide additional pictures/videos to the email address: contacto@joytoyfigure.com, con el siguiente asunto: Pedido [Número de pedido]_Pieza de repuesto.
– Para los pedidos realizados en JoyToy Figure Store, la garantía es completamente gratuita, por lo que los clientes solo necesitan contactarnos directamente por correo electrónico: contacto@joytoyfigure.com para asistencia.
An example by our beloved customer: Zoe ^^
