This is a dedicated link for customers who need replacement/missing parts and is only applicable for orders not placed at JoyToy Figure Store.
– When placing an order, please specify the issue in detail (broken or missing part, for which product) in the “Note” section. Then, please provide additional pictures/videos to the email address: contact@joytoyfigure.com, mit folgendem Betreff: Bestellung [Bestellnummer]_Ersatzteil.
– Für Bestellungen im JoyToy Figure Store ist die Garantie völlig kostenlos, sodass Kunden uns nur direkt per E-Mail kontaktieren müssen: contact@joytoyfigure.com zur Hilfe.
An example by our beloved customer: Zoe ^^