REFUND
More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at contact@joytoyfigure.com and we’ll make it right!
Please be reminded that our policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund.
Also please be informed that placing an order means that you accept all the terms mentioned below:
At this time we do not offer Returns in any case, we just offer a replacement. If your item is defective, you don’t need to return the original item and we will resend you a replacement for free.
We do not exchange or issue a full refund unless an item you received has a major problem. This is when the item is:
- Significantly different from the description or the preview shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
Please be noted that with other cases (not mentioned above) we only offer a partial refund (excluding the shipping fee)
NOTE:
- We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
- We typically DO NOT accept refunds or replacements due to customer’s mistakes such as:
- Incorrect selection of model, designs, colors, etc.
- Failing to preview the option carefully to see if it’s well set. So please review your order carefully before you check out to ensure your order is correct.
Please allow the 10% difference between advertised images and the actual item you received as sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor’s display
To file a claim, please send us an email to contact@joytoyfigure.com and include the following information (this is a must):
- Order number
- Video/ photo of the defective product
- Full delivery address
- Contact telephone number
Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
RETURN POLICY
We do not exchange or refund items unless an item you received has a major problem. This is when the item is:
- Significantly different from the description or sample was shown to you;
- Not what you ordered;
If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at the customer’s disposal.
Please contact our Customer Support team to start the complaint process. Please include the following information:
- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
- We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
- We will be responsible for paying for your shipping costs for returning your item(s).
Any product shipped back to JoyToy Figure Store as a policy dispute or order refusal will be subject to a Force Return. Customers will be refunded for the order subtotal ( minus original shipping costs paid ). Any returns that are not the error of JoyToy Figure Store will have a 45 USD restocking fee per item.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.
